Having taught at a sixth form college for over 20 years, I often hoped that a remote control for my students would be invented that allowed me to push buttons entitled ‘BE QUIET!’, ‘SUBMIT HOMEWORK’ and rather selfishly ‘AT LEAST LOOK AS IF YOU ARE INTERESTED’. The genius that produced such a device would surely be richer than Zuckerberg and more revered throughout the teaching world!
Case Studies and Testimonials
We find our customers really benefit from hearing about how fellow nimble® users have employed our product software to fulfil their elearning needs. This section is dedicated to the sharing of written and video case studies from a cross-section of our client base. We hope these will provide inspiration for your own requirements or suggest solutions to particular challenges you may be facing as an industry or organisation. We welcome Case Studies from all of our customers and are grateful to all those who have taken the time so far to tell their stories and pass on their experiences and advice to other existing and prospective users.
Over the years I have come to appreciate that whether we are preparing for a face to face training delivery or designing eLearning, there are direct correlations between training and sales. We all know that we need to engage with our learners so that they ‘buy in’, and looking at training from a sales perspective has been extremely helpful. There are three specific points to consider.
eLearning needs to be enjoyable, interesting, flexible and a means to consolidate knowledge. These were the goals of clothing retail giant, Cotton Traders, when they set out to introduce eLearning into their Contact Centre.
Cotton Traders opened in 1987, a business started by two stars of rugby union, Fran Cotton and Steve Smith. They began by selling sportswear and have now expanded their clothing retail empire with over one hundred shops in Britain and an online outlet.
You’re probably familiar with the idea of the partly filled glass identifying someone’s self-esteem. Some people see the glass as being half full, they’re positive and upbeat types with confidence and high levels of self-esteem. The ‘half empty’ types may be negative, lacking in confidence and more likely to possess low self-esteem.
Using filters can refine more than just coffee!
The thing with data is that you can spend ages analysing it. It can appear amorphous and complex, and organising it into something meaningful can involve even more time; what’s more, the categories you use for one purpose may not suit the next one, so you go back to the beginning.
To paraphrase the old adage: data can be the thief of Time!
Time is the real baddie where so many eLearning managers are concerned.
What does its villainy look like? Evidence suggests this master criminal uses speed against us, as its victims tell us when they come to us for help. Its crime falls into 3 categories:
1. Difficulty in finding time to train people (often when it means detracting from their productivity)
2. Limited time to create training courses/materials (especially when balanced against conflicting priorities)
Many congratulations to Autonet Insurance Group, for achieving 'Highly Commended' in the ‘Best Use of Technology’ category in the Midlands & Yorkshire Contact Centre Awards 2016!
We’re proud to have played a small part in their success. It's a real achievement to be 'podium finishers' when the outright winner had a team of 30 people and other entrants were huge brand names.
How do you grow a business which is all about performance, building engagement and being accessible? These 3 factors provided a real challenge to international opera singer Sean Ruane’s company Chant Productions (www.chantproductions.co.uk). Their mission is to not only provide inspirational opportunities for school children to sing but to get them doing it in front of thousands of people at sporting stadiums too! (Look out for them soon on Children in Need and at the Rugby League Four Nations tournament.)
How do you grow a business whilst balancing the demands of day-to-day pressures?
That’s the focus of this case study from ‘In Good Company’ - www.igcompany.co.uk
This consultancy provides accredited coaching training and Leadership Development and Jo Wheatley and Zoe Hawkins, its directors, are on a journey to extend their capacity beyond face-to-face training whilst adding value to the company’s training portfolio. Their journey began with a search.
Great expectations can arise from having ambitious goals. When you are a relatively small organisation achieving those goals can be made easier by working alongside the right people to help to reach them. Finding the right partner means looking for someone who understands your dreams and demonstrates how they can help. That’s our goal at nimble®.
It’s important to make the right choice in any commercial relationship. You need to ask lots of questions to find out more about your potential partner, you need to establish trust and ensure ambitions can be met as the relationship develops. It needs time and patience.
“We've been keeping in touch with you guys over the last 2 years, you've never been pushy but have always been there answering our many questions - you've never said NO and we love that attitude to everything!” So says Gayle Tong, Talent & Development Partner at Ann Summers.
“Using nimble®Author has enabled us to become self-sufficient.”
That’s the verdict of Melanie Burton, Head of Technology Enhanced Learning Development at Education for Health. It’s a charity which provides education, training courses and resources for Health Care Professionals to support patients with long term medical conditions.
Mel points out their use of nimble® goes beyond conventional training courses, it’s used for communication as much as anything. Communication which involves a lot of Es!
Managing a charity isn’t easy. There are numerous obstacles to overcome:
“It was important to us that any system had to be straight forward and easy to use.”
It’s a consistent comment we hear from many of the charities that choose to use nimble®.
“Consider what your users are telling you!” That’s the advice from Karen Hancox-Barringer, Head of Learning and Development at Autonet Insurance Group, the UK’s largest van insurance broker. The company aims to provide a superior and professional service to their customers and Karen uses nimble® as a means to achieve their training goals with 700 members of staff.
Luan is a freelance marketing consultant with fifteen years’ experience in agency, client-side and consultancy roles. Last year she was recognised as one of the top five female marketers in the UK in the #LinkedInBestConnected social campaign. We originally met Luan in her role as chair of the Gloucestershire Chartered Institute of Marketing when she began to think of ways to use nimble® in her consultancy.
DFDS is a huge organisation. You may have travelled on its passenger ferries but you may not be aware of its Logistics activities which moves freight as well. Its routes extend to Scandinavia in the north, Italy in the south, Ireland in the west, Russia to the east and involves visiting 21 countries. It employs six thousand people, half that number as mariners.
You need to look professional when other commercial organisations use your courses because their appearance reflects on your company. It’s why we’re excited our latest customer, easyJet, appreciates our efforts in not only making nimble® easy to use but in its highly polished and professional look too.
elearning247 would like to congratulate LinkedIn training and strategic consultancy, ValueExchange, on the launch of it's first e-learning training course 'Getting Started with LinkedIn'.
The first in a series of affordable online courses, the five module course, priced at £50+VAT, enables clients to access LinkedIn training wherever and whenever they need it.
They may have a prehistoric dinosaur attraction, but when it comes to learning, West Midland Safari & Leisure Park (WMSLP) are keeping one foot firmly in the future. eLearning247 are delighted to welcome WMSLP to the nimble®Community.
The UK insurance industry is the largest in Europe and the third largest in the world. It plays an essential part in the UK’s economic strength, managing investments of £1.8 trillion (equivalent to 25% of the UK’s total net worth) and employs around 315,000 individuals. As such, eLearning247 are delighted to welcome insurance heavy-weight Autonet as a new customer.
With online shopping putting pressure on the High Street, both Laura Ashley and Crew Clothing have decided to 'fight fire with fire' by investing in online training solutions to support their workforce. Each have a long-established and ever-growing presence throughout the streets of the UK making the co-ordination of training an increasing challenge. The adoption of eLearning has enabled both brands to create, supply and track training material for their personnel much more quickly, simply and easily.