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Frequently Asked Questions

While nimble® is very easy to use, we'd like to ensure you have all the information you need at your fingertips. Have a look at our Frequently Asked Questions and see if yours is answered. We are, of course, always happy to hear from you, so please contact us if you can't find what you're looking for.

Our customers can expect high standards in data security from nimble. Our customers span the public, commercial and education sectors, with data integrity and security of paramount importance to all.

nimble® complies with Data Protection Act standards and is ICO registered. Our stringent security policies and procedures are aligned to ISO27001 and by the end of the year we hope to be ISO27001 certified. nimble® undergoes regular (3rd party) penetration tests and continually reviews our security practices.

The nimble® platform is hosted through Amazon Web Services (AWS). AWS delivers a scalable cloud computing platform designed for high availability and dependability. Confidentiality, integrity, and availability of systems and data is of the utmost importance to AWS. AWS computing environments are continuously audited, with certifications from accreditation bodies across geographies and verticals, including ISO 27001, FedRAMP, DoD CSM, and PCI DSS. AWS is also fully compliant with applicable EU data protection laws.

See our Terms of Use: https://elearning247.com/terms-of-use for our data protection commitments (Clause 11).

Further information/documentation can be provided on request and we'll be happy to address any specific data protection or information security questions you might have.

When you complete and achieve the passmark for a course, if the certificate option has been enabled, you will be able to view, download, and/or print out your certificate if you wish.

1. To do this, go to your course list:

2. You should see the 'certificate' icon button against your completed course:

3. Click on this button and your course certificate will be downloaded to your computer (usually to the downloads folder), where you can then view and/or print it out

Initial set-up of nimble®Author

When creating your first course from your nimble®LMS:

1. Select ‘Add a new course’:

2. Then place your course title within the ‘Title’ box:

3. Click the 'Save' or 'Save & start building' button:

From the initial main menu:

1. Select ‘Edit’ (in the bottom right hand corner):

2. Next, a column of options will appear on the right hand side of the screen and you can select the ‘Edit Title’ button (second button from the top):

3. A ‘Title Editor’ window will appear:

4. Make your change and select the green ‘OK’ button:

From the initial main menu:

1. Select the ‘Edit’ button (in the bottom right hand corner):

2. Next, a column of options will appear on the right hand side of the screen and you can select the ‘Edit Logo’ button (third button from the top):

3. A ‘Logo Editor’ window will appear, assuming this is the first time you
have loaded your logo:

4. Select the green ‘+’ button: (when hovering over this button it says
‘Add images to your collection’). Choose your logo from your computer
files (double-click or open)

5. A message box will appear prompting you to upload your file - select ‘OK’

6. Your logo image will be processed and made available within ‘Your Images’. It should sit within a green square (if not, simply ‘select’ it):

7. Now select ‘OK’

Your logo will now appear in the top right hand corner of your course.

From the initial main menu:

1. Select ‘Edit’ (in the bottom right hand corner):

2. Next, a column of options will appear on the right hand side of the screen and you can select the ‘Edit background’ button (fourth button from the top):

3. A ‘Background Editor’ window will appear:

You are able to select from the library of existing images or add your own.

4. From the library, select your image (a green box will appear behind) and select ‘OK’:

Or, if you wish to take an image from your computer files, select the green ‘+’ button: (when hovering over this button it says ‘Add images to your collection’). Choose your image from your computer files (double-click or open)

5. A message box will appear prompting you want to upload your file - select ‘OK’.

6. Your image will be processed and made available within ‘Your Images’. It should sit within a green square (if not, simply ‘select’ it), now click ‘OK’:

Your new background image will now appear within the main menu page.

From the Main Menu:

1. Add a new topic by selecting the green ‘+’ button:

in the left hand column (hovering over this button will say ‘Add a topic’).

2. After selecting the ‘+’ button the ‘Topic Editor’ will appear:

3. Add your topic title in the available field and press ‘OK’:

You can repeat this process to continue creating topics.

From the Main Menu:

1. Select the topic that you would like to add pages to. You will see a green ‘+’ button: appear next to the topic in the left hand column (hovering over this button will say ‘Add a topic’).

2. After selecting the ‘+’ button the ‘Page Editor’ will appear:

3. Add your page title in the available field and select the template for your page then press ‘OK’:

You can repeat this process to continue creating pages within topics.

The ‘Resources’ section will enable you to provide your students with links to useful resources, such as web links and pdf files. This list will be available on every page except the assessment. To add to ‘resources’, from the initial main menu:

1. Select the ‘Edit’ button (in the bottom right hand corner):

2. Next, a column of options will appear on the right and side of the screen and you can select the ‘Edit resources’ button (fifth button from the top):

The ‘Resources editor’ will appear:

You can add your description of the resource in the box to the left and then add a web/internal link to the resource within the right hand box.

The background size in nimble® is 940 x 454 px. If you want to use the background anywhere except the main menu, we recommend using an opacity of 8% so that the body text will be readable.

nimble®Author Content

Once you have logged in, there's a short cut on your homepage entitled ‘build a course’, or you can select ‘courses’. On this page you will be able to see all your courses listed as you build them. All you now need to do is:

1. Select ‘add a new course’ button:

2. Add a title and if you like, a course overview, or description, which can be seen by students (such as ‘This course will provide you with essential information required when starting this company’).

If you've already built a course and want to duplicate it as a basis for a new course:

1. Click on the ‘add a new course’ button:

2. Look to the base of the page and select ‘duplicate existing course’:

Select the course you wish to duplicate (by hovering over it and then clicking on it).

3. Then click on the ‘save’ button:

to return to your course list, or click the 'save and start building' button to work on the course straight away.

To add audio to a course page that appears as a clickable button for the learner:

1. Click on the 'Edit' button:

2. Click on the '+' button which will bring up additional options:

3. Drag the audio icon button onto the page:

4. Click on the 'Edit' pencil button:

The 'Audio Editor' dialog box will appear:

5. Click on the '+' button to upload your audio file:

The dialog box for your computer files will open, you can then search your computer files to find the audio you wish to add. The file will start to upload and a thumbnail icon will appear in the library. Select this audio file and click the 'OK' button twice, followed by the 'Save' button. The file is now added as a clickable button to your page. Please note you can have multiple audio buttons on a page.

To add audio to a course page for the learner:

1. Click on the 'Edit' button:

2. Click on the audio icon button on the page (next to the save button):

4. Click on the 'Edit' pencil button:

The 'Audio Editor' dialog box will appear:

5. Click on the '+' button to upload your audio file:

The dialog box for your computer files will open, you can then search your computer files to find the audio you wish to add. The file will start to upload and a thumbnail icon will appear in the library. Select this audio file and click the 'OK' button twice, followed by the 'Save' button. The file is now added as a clickable button to your page.

Out-of-the box, nimble® allows you to add 3 sections. This amount is used to ensure there is enough space on the screen to accommodate the section titles.
The maximum amount of sections can be adjusted; contact us and we happily discuss this with you.

Yes you can change the order of sections after you have added them into your courses.

To change the order of the 'Sections':

within a course:

1. Click on the 'Edit' button:

2. Select the 'Section' you want to move, and click the arrow button:

3. Move the 'Section' to change the order, so for example move 'Section 3' to where 'Section 2' was:

Please note this will also move the contents of the section as well.

You can also use the same process to change the order of 'Topics':

And the order of pages:

By clicking the arrow button each time:

If you add a new ‘Section’ or 'Topic’ you can use this same process to move all of the contents into another ‘Section’ or ‘Topic’ if required.

Out-of-the box, nimble® allows you to add 10 topics per section - if all topic titles fit on one line. This amount is used to ensure there is enough space on the screen to accommodate the topic titles.
The maximum amount of topics per section can be adjusted; contact us and we happily discuss this with you.

Out-of-the box, nimble® allows you to add 30 pages per topic.
The maximum amount of pages per topic can be adjusted; contact us and we happily discuss this with you.

To delete a page within a course:

1. Go to the main menu of the course and click the 'Edit' button:

2. Slide out of the topic titles and hover over the page title that you wish to delete, then click on the red bin 'delete' button:

This will remove the page from the course.

nimble® doesn't feature a PowerPoint conversion utility. Many of our customers build their courses based on PowerPoint slides and find it far quicker to build courses in nimble® than Articulate and Captivate. Following an automated conversion process, authors would still need to visit each page to lay out content and choose additional interactions - meaning the process is no slower.

We recommend building a few pages from your PowerPoint to assess the development time against previous tools.

Out-of-the-box, nimble® allows you to add 30 questions to an assessment.
This can be adjusted to allow more questions; contact us and we happily discuss this with you.

Out-of-the-box, nimble® allows one assessment per course - not including the survey.
This number can be adjusted; contact us and we happily discuss this with you.

As standard you can't change the colours and/or size of fonts. This has been a conscious decision to ensure best practice in course design. As adding too many different fonts, sizes, and colours can distract from the course content.

Adding ‘resource files’ to pages within your course(s) enables you to provide your students with links to useful resources in the form of pdf files. When they arrive at a page they will then be able to click on the underlined text to view these files. If you wish to link to numerous resources it may be worth adding a 'Resources' section to the main menu of you course(s) following the instructions within the How to Link to a 'Resource File' From Within a page?. This list will then be available on every page except the assessment.

To add ‘resource files’, from a page within your course:

1. Select the ‘Edit’ button (in the bottom right hand corner):

2. Click on the 'Edit' pencil button on the text you want to add the resource file to:

The ‘Text editor’ will appear:

3. Highlight the text you wish to become the hyperlink to the resource file and click on the 'Link to resource file' button:

The 'Text Link Resources Editor' will appear:

4. Click on the '+' button:

The dialog box will open for your computer look for the saved PDF resource file. Select it and click the 'open' button.

5. Click the 'OK' button:

You text will now be highlighted and has become a hyper link to the resource file.

6. Click the 'Save' button:

If you remove your course instructions but would like them reinstated, this is possible and really easy to do in nimble®Author.

Once in your course and on the 'Main Menu' page:

1. Click on the ‘Edit’ button (in the bottom right hand corner):

2. You should then see this 'Question mark' button:

3. Click on this button and the dialog box will appear:

4. Click the ‘Confirm’ button within this dialog box, and these instructions will re-appear after the last topic in the list (if these had been edited before being removed, the edited version will be reinstated):

5. Hover over the ‘Course Instructions’ topic until the 'drag arrow' option appears:

6. Drag this topic to the top of the list:

7. Click the ‘Save’ button to confirm the changes:

8. Click the ‘Exit’ button:

9. Click the ‘Publish’ button to complete the change and make these
changes live:

Yes there are some advanced features that can be added onto an image from within nimble®, such as a zoom feature. Should you have an image of a document for example that you would like a learner to be able to zoom in on to see a close up of the information enabling this feature allows this.

To enable this function first add your image to the page within nimble® and click the 'Edit' pencil button:

The 'image editor' box will appear where the 'Advanced' button (which can be found near the top of the box):

Clicking this button then reveals your options:

The last being the rollover zoom function:

Tick this option to enable the feature and click the 'OK' button:

You image will then display the zoom icon bottom right corner of your image:

Save your page and view as a learner - you will see the image zooms in when it is rolled over:

There is a size limit of 100MB to upload videos into nimble®. This is to ensure the end user has uninterrupted viewing providing ease of learning. Due to slow bandwidths if a video is fairly large this can lead to buffering which causes a delay to the the video playing continuously.

You can add YouTube videos into separate pages within your course(s) in nimble®. Firstly, obtain the URL link from your YouTube video, by right clicking on the video and clicking on ‘copy video URL’.

1. To do so, go to your nimble® page and click the ‘Edit’ button:

5. Followed by the 'pencil' button:

6. The dialog box appears, you then mouse right click and ‘paste’ the YouTube URL link into the ‘Video Editor’ box:

7. Then click the ‘OK’ button:

To upload a video into nimble® from vimeo:

1.You just need the URL link from their site – you can find this by clicking on the ‘paper aeroplane’ button on a vimeo video:

2. You should then see a dialogue box:

3. Where it says ‘Link’ you can copy this URL:

(by clicking to select and right click mouse and click ‘copy’)

4. Go to your nimble® page and click the ‘Edit’ button:

5. Followed by the 'pencil' button:

6. In the dialog box you then mouse right click and ‘paste’ the vimeo URL link into the ‘Video Editor’ box:

7. Then click the ‘OK’ button:

To embed a video into nimble® it must first be saved as an mp4 file format.

1. You can then click on the 'Edit' button:

2. Click on the '+' button which will bring up additional options:

3. Drag the video icon button onto the page:

4. Click on the 'Edit' pencil button:

The 'Video Editor' dialog box will appear:

5. Click on the 'Edit' pencil button:

The 'Video Editor' dialog box will appear where you can select the '+' button:

You can then search your computer files to find the video you wish to add. The file will start to upload and a thumbnail icon will appear in the library.

By publishing your course, the learners will be able to access the latest version and it will ensure that your latest changes are continually saved:

1. Check whether all changes in the course are correct

2. If the course is ready, click the 'Publish' revision button:

nimble®LMS

There are a number of settings you can change for each course, you can find this button next to each course title. It’s a grey icon with an image with a set of ‘cogs’. Here you can:

  • Change the course title
  • Access the direct link to the course for students
  • In ‘Course Overview’ you can add more information about the course for your students.
  • Move your course to a different folder
  • Choose the ‘Student Study Flow’ which refers to the order students complete the course. There are 4 options:
  • 1) ‘Free study’ enables students to complete pages in any order they like, and allows them to take the assessment before completing the learning pages first.
    2) ‘Force sequential study’ means students have to complete pages in the order they appear in the main menu.
    3) ‘Content before assessment’ disables the assessment until students have completed all learning pages – but they can complete the learning pages in any order.
    4) ‘‘no menu, only page navigation’ means that students won’t see a main menu at the start or between topics.
    The assessment pass mark is set to 80% as the default, but you change this by selecting the dropdown icon.

  • ‘Complete on’ allows you to select whether a course should be shown as completed by a student once they have either passed the assessment, or progressed through all the pages including the assessment – but not necessarily have passed the assessment - or passed the assessment AND progressed through all the pages.
  • ‘Provide Certificate’ means have the option to provide a certificate and select whether you would like your students and the administrator to view or download the certificate, or just the administrator. If you would like your certificate title to be different to the course title, enter this in ‘certificate title’.
  • ‘Course Status’ will need to be set to ‘live’ when you are ready for your students to access the course. Change to ‘offline’ if at any time you don’t want them to see it.
  • ‘Course Access’. You can make the course open access, so anyone who has this link to the course can access it without needing to have a login, and they don’t need to be set up as a student on the LMS. It does mean though that their progress on the course won’t be tracked.
  • ‘Open access’ to courses is useful if you’re giving the course to someone to review it. Alternatively, set the course to ‘login required’ for your students to login to the site and view this and other courses you have created. Their progress will then tracked on the LMS.
  • ‘Provide Certificate’ means having the option to provide a certificate and select whether you would like your students and the administrator to view or download the certificate, or just the administrator. If you would like your certificate title to be different to the course title, enter this in ‘certificate title’

    The score in the LMS is an average of all the assessments in a course. However a passed will only appear if the user scores 80% or more in ALL assessments in that course. So if there are 3 assessments and the user scores 60%, 80% and 100%, although the average will be 80%, they won't have passed because they failed the first assessment.

    There are two ways to add learners to the system. If you have a lot of learners to add, you can import a csv file, which can be created in Excel.

    1. Selecting ‘import learners’:

    Takes you to instructions about the format of this file.

    2. Click on 'Choose File' and search for your saved csv file to import your learners:

    3. Fill in the other relevant fields and click 'Continue':

    Alternatively, add your learners manually, one at a time.

    1. Select ‘add learner’:

    Enter your learner’s details and decide if you want an email sent to them now. Or you can wait until the learner has been enrolled on a course before an email is sent to them. Within the ‘active’ box, you can set the learner to active or inactive. This might be useful later on when you want to view reports on just your active.

    The ‘delete students’ option allows you to delete more than one student at a time.

    It might be useful to group your learners, which you can do by selecting ‘manage learner groups’:

    1. Select ‘add a new group’ and enter the name and the weighting (the position you’d like this to appear in the list)

    2. Save this group:

    Now you can move learners into this group students, rather than including those who have perhaps left, gone on long-term leave, or not currently studying any courses.

    For a student to be auto enrolled on a course they need to exist on the LMS. As a course is made available, on ‘course enrolment’ option on the LMS the drop down needs to be ‘student can auto-enrol’. ‘course enrolment’ is the last option in Settings.

    You can change the percentage mark on your course. To do this, when you login in to your account on nimble®:

    1. Click on the 'Course' button

    2. Then against the course you wish to change, select the cogs setting button

    3. Scroll to the ‘Assessment pass mark’ box

    4. Click the on dropdown arrow and select a percentage then click on the ‘Save’ button at the bottom of the page

    This will display your organisation’s brand on the learner login area:

    1. Having logged in click on the 'Settings' button:

    2. Click the 'Site' button:

    3. Choose a background, a logo and a colour

    4. Save these settings by click on the 'Save' button:

    This ensures learners can navigate through and complete the course as intended:

    1. Having logged in click on the 'Courses' button:

    2. Navigate to the course settings by clicking on the 'cog' settings button:

    3. Check and change any of the course settings that need it, such as learner study flow, assessment pass mark, complete on, course status, and learner access – if you don’t know what any of these items are, please read the description in the course settings

    4. Click on the 'Save' button to save these settings:

    This will ensure clear spelling and grammar mistakes are spotted and you can correct them:

    1. Once logged in click on the 'Courses' button:

    2. Navigate to the course settings by clicking the 'cogs' settings button next to the course title:

    3. Export the Word script by clicking the ‘Save script to Word’ button:

    4. Open the Word document and check the document for any spellings and grammar mistakes by looking for red and blue underlined word(s)

    5. If any mistakes have been found, navigate to the corresponding page in the course and fix the mistake in the page. Don’t forget to publish the course once you have made your changes! (see FAQ; 'Have you published your course?')

    This enables you to spot any issues or things you would like to change:

    1. Once logged in click on the 'Learners' button:

    2. Add a learner by clicking ‘Add learner’ button:

    3. Fill in the details with which you would like to use the system as a learner

    4. Save these settings by clicking on the 'Save' button:

    5. Enrol yourself on the course as a learner – if you have not done so already, click on the 'Enrolments' button:

    6. Select the course in question and click the 'Manage' button next to the course title:

    7. Enrol learners by clicking on the 'Enrol new learners' button:

    8. Select your learner details by checking the tick box in front of your name

    9. Scroll to the bottom of the page and click the 'Enrol new learners' button:

    10. Decide whether you want to send yourself an enrolment email and click the 'Confirm' button:

    11. Navigate to the learner login page for your course. If you do not know the URL: click on the homepage button of your domain:

    12. Find and click on the URL for the learners’ site in the step-by-step instructions on this page

    13. Log in as a learner by entering your learner login details

    14. Launch your course by clicking on the course title

    15. Review the course as a learner and make any necessary changes in the LMS before deploying your course

    Learners will be able to contact you via the correct email address.

    1. Once logged in click on the 'Settings' button:

    2. Click on the 'Site' button:

    3. View the admin email ‘From’ by clicking on the ‘Notifications’ button:

    4. If needed, change the contact email address and email name by adding the email address and name in the corresponding fields

    5. Save these settings by clicking on the 'Save' button:

    You might find it helpful to group your courses into folders. For instance, if you have several courses relating to Health and Safety in your Default folder, you can create a folder for these courses. To create a folder:
    1. Select select 'add a new folder'.
    2. Give your folder a name (such as 'Health and Safety'). The 'weighting' here refers to the order you'd like this folder to appear in your list of folders. If you enter ‘zero’ the folder will always be at the top of the list.
    3. You can select whether the folder title is ‘Visible’ or ‘Hidden’ to students in their course list.
    4. ‘Save’ to complete.

    Yes you can! To resend enrolment emails once logged into the nimble®LMS as administrator:

    1. Click on the 'Enrolments' button:

    2. Click on the 'Emails' button:

    3. You will then see the 4 steps of the process. Under 'Step 1' select the email template you require from the list:

    4. Click the 'Continue' button:

    5. Under 'Step 2' select the course(s) your require from the list:

    6. Click the 'Continue' button:

    7. Under 'Step 3' select the learner(s) your require from the list:

    8. Click the 'Continue' button:

    9. Under 'Step 4' give you the option to amend the text of the email template, or you can leave as is:

    10. Click the 'Confirm' button:

    11. You should then receive a confirmation message that the process has worked:

    To move courses from the ‘default’ folder to other folders, simply ‘click and drag’ each course across.

    You can use the 'save' and 'load' options to transfer course between accounts (if you have more than one account). To use these options:

    1. Click on 'settings' button against the course title you wish to copy:

    2. Click on the 'Save course' button:

    This will download the course as a zip file onto your computer (usually within a ‘downloads’ folder on your computer or you can set this to another location of your choice).

    Go to the account to wish to upload the course to.

    3. Click on the 'Courses' button:

    4. Click on the ‘Add a new course’ button:

    5. Enter your ‘Title’ and click the ‘Save’ button:

    6. Against the new course title click the 'Settings' button:

    7. Click on the ‘Load course’ button:

    8. Click on the ‘Choose File’ button:

    and search for the saved zip file that you downloaded earlier in the instructions above and click on the ‘Continue’ button:

    9. You will then be presented with a similar message:

    10. Click ‘Confirm’ button:

    Your course will then be uploaded and continue with the others using this process.

    Yes. If you want to create a new course in a folder then simply select the desired folder and then select ‘add a new course here’ to create a new course which will appear within this folder.

    The ‘Administrator’ password can be changed once you have logged into the system:

    1. Click on the ‘Settings’ button:

    2. Find the relevant account user you wish to change the password for (whether that be yourself, or another user – the ‘primary administrator’ has a grey highlight) and click on the ‘cog settings’ button:

    3. You can then enter a new password and re-enter into the boxes provided:

    4. Click the ‘Save’ button to commit the changes:

    If however, you have forgotten your password, on the login page:

    1. Click on the ‘Forgotten your password? Click here for help.’ Link:

    2. Enter your email address into the box provided:

    3. Click the ‘Submit’ button:

    4. A note will appear to say that an email has been sent with your login details:

    Follow these instructions within the email.

    Customisation of nimble®

    We can amend this field for you as it is a permission on your account. Enabling this will give you the option, when adding a new learner, whether to set them up with a ‘Username’ or ‘Email’ (for those that don’t have email addresses you can add a ‘Username’ instead).

    Once enabled, when adding a new learner there will now be the first 3 mandatory boxes (red asterisk by the boxes), First name, Last name and Username:

    The email address is now an optional box. Therefore, when setting up learners who do have an email address, this can be added into the ‘Username’ and ‘Email’ fields (as before). If they don’t have an email address, this field is left blank and a ‘Username’ is used in that field instead.

    When a learner now logs in they will see the login box as this:

    Either a ‘Username’ or ‘Email’, depending on what you have chosen for them, can be entered.

    (Please note existing users who were set up with email address, before we amend this for you, will still be able to use this to login as before).

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