Having taught at a sixth form college for over 20 years, I often hoped that a remote control for my students would be invented that allowed me to push buttons entitled ‘BE QUIET!’, ‘SUBMIT HOMEWORK’ and rather selfishly ‘AT LEAST LOOK AS IF YOU ARE INTERESTED’. The genius that produced such a device would surely be richer than Zuckerberg and more revered throughout the teaching world!
Over the years I have come to appreciate that whether we are preparing for a face to face training delivery or designing eLearning, there are direct correlations between training and sales. We all know that we need to engage with our learners so that they ‘buy in’, and looking at training from a sales perspective has been extremely helpful. There are three specific points to consider.
eLearning needs to be enjoyable, interesting, flexible and a means to consolidate knowledge. These were the goals of clothing retail giant, Cotton Traders, when they set out to introduce eLearning into their Contact Centre.
Cotton Traders opened in 1987, a business started by two stars of rugby union, Fran Cotton and Steve Smith. They began by selling sportswear and have now expanded their clothing retail empire with over one hundred shops in Britain and an online outlet.
You’re probably familiar with the idea of the partly filled glass identifying someone’s self-esteem. Some people see the glass as being half full, they’re positive and upbeat types with confidence and high levels of self-esteem. The ‘half empty’ types may be negative, lacking in confidence and more likely to possess low self-esteem.
Using filters can refine more than just coffee!
The thing with data is that you can spend ages analysing it. It can appear amorphous and complex, and organising it into something meaningful can involve even more time; what’s more, the categories you use for one purpose may not suit the next one, so you go back to the beginning.
To paraphrase the old adage: data can be the thief of Time!
Time is the real baddie where so many eLearning managers are concerned.
What does its villainy look like? Evidence suggests this master criminal uses speed against us, as its victims tell us when they come to us for help. Its crime falls into 3 categories:
1. Difficulty in finding time to train people (often when it means detracting from their productivity)
2. Limited time to create training courses/materials (especially when balanced against conflicting priorities)
Charles Darwin said, “It’s not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”
In other words, they are nimble-minded.
What does success mean to you?
Innovative car manufacturer Henry Ford said, “Coming together is the beginning. Keeping together is progress. Working together is success.”
It’s a philosophy we subscribe to at nimble®. We want great success for our customers but we don’t want them to feel they’re working on their own. We are always ready and willing to help.
Many congratulations to Autonet Insurance Group, for achieving 'Highly Commended' in the ‘Best Use of Technology’ category in the Midlands & Yorkshire Contact Centre Awards 2016!
We’re proud to have played a small part in their success. It's a real achievement to be 'podium finishers' when the outright winner had a team of 30 people and other entrants were huge brand names.
How do you grow a business which is all about performance, building engagement and being accessible? These 3 factors provided a real challenge to international opera singer Sean Ruane’s company Chant Productions (www.chantproductions.co.uk). Their mission is to not only provide inspirational opportunities for school children to sing but to get them doing it in front of thousands of people at sporting stadiums too! (Look out for them soon on Children in Need and at the Rugby League Four Nations tournament.)